FAQ

 

Can I use more than one discount code at a time?

No, I'm sorry our system only supports one code per purchase

    Wheres my Orderrrrrrr?

    To avoid these emails, there is an ORDER STATUS page below this one. Please look up your order there BEFORE emailing/instagraming/snapchatting us.

    Do I get a tracking number?

    Yes!! you will be notified via email once your package has been assigned a tracking number

    I typed in the wrong address and my order was placed?

    If your order has not been shipped please email immediately with your correct address.It is not our responsibility to re-send that item with your new address. Please be diligent when typing in your information.

    Taxes and Duties?

    We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of return or exchange, duties and shipping fees will not be refunded. 

      How long does shipping take?

      There will be a 1-4 day processing period followed by a 7-14 day shipping period. In total it could take 2-3 weeks to receive your items. Shipment times vary per order.

      How do I contact customer service?

      Send us an email to theemiliagrey@gmail.com, we will get back to you within 24 hours